Refund policy
Return & Refund Policy
Returns
We accept returns within 30 days of delivery. To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In the original packaging
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Accompanied by proof of purchase (receipt or order number)
Certain items are non-returnable, including:
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Personal care and hygiene products
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Perishable goods
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Gift cards
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Final sale items
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item, please contact us at our support email with details and photos (if applicable).
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Email: luxidubai@email.com